Onsite Systems Support

Helpdesk Support

• Ticket-based support via email, web portal, or call-in.
• Remote maintenance and monitoring of servers and network.
• Troubleshooting with customers via phone or remote service tools.
• Quick dispatch of techs for support requiring an onsite presence.

Onsite Desktop & Server Support

• Experienced, certified technicians with excellent communication skills.
• Operating systems including Novell, Apple OS X, Linux,Windows XP/Vista/7/8, and all Windows 20xx server editions.
• Experienced with most Microsoft products including MS SQL 20xx, Exchange 20xx, Office 20xx, Dynamics, and many others.
• Experience in a large variety of third party software such as QuickBooks, Sage products, EMR/EHR products, and many others.

Anti-virus Removal and Protection

• Fast cleanup of infected computers. Most cleanups do not require a reinstallation of the operating system and typically have no data loss.
• Recommend and implement hardware systems and software to better secure your network to help prevent future outbreaks.
• Sales and service for a variety of security products.
• Maintenance Agreements for regularly scheduled updates and security checkups.

Network Support

Network Infrastructure

• Small networks with non-managed environments.
• Enterprise networks with managed environments and multiple VLANs.
• Secure wireless solutions from small offices to large enterprise networks.
• Support for a wide variety of network copier, scanner, and printing solutions.

Interoffice & Remote Connectivity

• Office to office connectivity and secure VPN solutions (IPSEC/SSL).
• Point to point routed connectivity.
• Secure mobile connectivity for users ranging from inexpensive PPTP/IPSEC/SSL VPN solutions to enterprise-class RSA key systems.
• Support and implementation of virtualized solutions such as VMware and Hyper-V for remote users.

Network Security

• Service and support for firewall systems and hardware security appliances including SonicWall, Checkpoint, Cisco, Watchguard, and many more.
• Group Policy implementation and network security through software policies.
• Implementation and support for third party network security software including Trend, Symantec, AVG, and others.
• Implementation and support of various auditing tools and user activity tracking solutions.

Internet & Email

Internet Connectivity

• New internet service reseller and/or technical liaison for current providers.
• Consulting and support when switching providers to help minimize downtime and transition quickly.
• Internet firewall and router support for Cisco, SonicWall, WatchGuard, and many others.

Email Systems

• On-premises and off-site hosting support and implementation of mail servers to include Exchange and many Linux-based IMAP and Pop3 mail services.
• Anti-spam software and hardware implementation and support for desktops, servers, and network appliances.
• Implementation and support of mobile and web connectivity systems such as Blackberry Express/Enterprise Servers, Direct Push, and Outlook Anywhere.

Internet Security

• Content filtering systems including WebSense and Barracuda in addition to most universal firewall/content filtering/IPS systems.
• Expertise in stopping and preventing incidental spam abuse and virus-related black-listings.
• Implementation of software and hardware systems that track and/or restrict internet activity.