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IT Support Services
Phone and Data
On The Web
Online Bill Pay
IT Support Services
Onsite Systems Support
Helpdesk and Managed IT Services
Ticket-based support via email, web portal, or call-in.
Remote maintenance and monitoring of servers and network.
Troubleshooting with customers via phone or remote service tools.
Quick dispatch of techs for support requiring an onsite presence.
Onsite Desktop & Server Support
Experienced, certified technicians with excellent communication skills.
Operating systems including Novell, Apple OS X, Linux,Windows XP/Vista/7/8/10, and all Windows 20xx server editions.
Experienced with most Microsoft products including MS SQL 20xx, Exchange 20xx, Office 20xx, Dynamics, and many others.
Experience in a large variety of third party software such as QuickBooks, Sage products, EMR/EHR products, and many others.
Anti-virus Removal and Protection
Fast cleanup of infected computers. Most cleanups do not require a reinstallation of the operating system and typically have no data loss.
Recommend and implement hardware systems and software to better secure your network to help prevent future outbreaks.
Sales and service for a variety of security products.
for regularly scheduled updates and security checkups.
Small networks with non-managed environments.
Enterprise networks with managed environments and multiple VLANs.
Secure wireless solutions from small offices to large enterprise networks.
Support for a wide variety of network copier, scanner, and printing solutions.
Interoffice & Remote Connectivity
Office to office connectivity and secure VPN solutions (IPSEC/SSL).
Point to point routed connectivity.
Secure mobile connectivity for users ranging from inexpensive PPTP/IPSEC/SSL VPN solutions to enterprise-class RSA key systems.
Support and implementation of virtualized solutions such as VMware and Hyper-V for remote users.
Service and support for firewall systems and hardware security appliances including SonicWall, Checkpoint, Cisco, Watchguard, and many more.
Group Policy implementation and network security through software policies.
Implementation and support for third party network security software including Trend, Symantec, AVG, and others.
Implementation and support of various auditing tools and user activity tracking solutions.
Internet & Email
New internet service reseller and/or technical liaison for current providers.
Consulting and support when switching providers to help minimize downtime and transition quickly.
Internet firewall and router support for Cisco, SonicWall, WatchGuard, and many others.
On-premises and off-site hosting support and implementation of mail servers to include Exchange and many Linux-based IMAP and Pop3 mail services.
Anti-spam software and hardware implementation and support for desktops, servers, and network appliances.
Implementation and support of mobile and web connectivity systems such as Blackberry Express/Enterprise Servers, Direct Push, and Outlook Anywhere.
Content filtering systems including WebSense and Barracuda in addition to most universal firewall/content filtering/IPS systems.
Expertise in stopping and preventing incidental spam abuse and virus-related black-listings.
Implementation of software and hardware systems that track and/or restrict internet activity.
Copyright 2020 CCS Horizon
Phone - 972.312.0845