Onsite Systems Support
  • Ticket-based support via email, web portal, or call-in.
  • Remote maintenance and monitoring of servers and network.
  • Troubleshooting with customers via phone or remote service tools.
  • Quick dispatch of techs for support requiring an onsite presence.
  • Experienced, certified technicians with excellent communication skills.
  • Operating systems including Novell, Apple OS X, Linux,Windows XP/Vista/7/8, and all Windows 20xx server editions.
  • Experienced with most Microsoft products including MS SQL 20xx, Exchange 20xx, Office 20xx, Dynamics, and many others.
  • Experience in a large variety of third party software such as QuickBooks, Sage products, EMR/EHR products, and many others.
  • Fast cleanup of infected computers. Most cleanups do not require a reinstallation of the operating system and typically have no data loss.
  • Recommend and implement hardware systems and software to better secure your network to help prevent future outbreaks.
  • Sales and service for a variety of security products.
  • Maintenance Agreements for regularly scheduled updates and security checkups.
Network Support
  • Small networks with non-managed environments.
  • Enterprise networks with managed environments and multiple VLANs.
  • Secure wireless solutions from small offices to large enterprise networks.
  • Support for a wide variety of network copier, scanner, and printing solutions.
  • Office to office connectivity and secure VPN solutions (IPSEC/SSL).
  • Point to point routed connectivity.
  • Secure mobile connectivity for users ranging from inexpensive PPTP/IPSEC/SSL VPN solutions to enterprise-class RSA key systems.
  • Support and implementation of virtualized solutions such as VMware and Hyper-V for remote users.
  • Service and support for firewall systems and hardware security appliances including SonicWall, Checkpoint, Cisco, Watchguard, and many more.
  • Group Policy implementation and network security through software policies.
  • Implementation and support for third party network security software including Trend, Symantec, AVG, and others.
  • Implementation and support of various auditing tools and user activity tracking solutions.
Internet & Email
  • New internet service reseller and/or technical liaison for current providers.
  • Consulting and support when switching providers to help minimize downtime and transition quickly.
  • Internet firewall and router support for Cisco, SonicWall, WatchGuard, and many others.
  • On-premises and off-site hosting support and implementation of mail servers to include Exchange and many Linux-based IMAP and Pop3 mail services.
  • Anti-spam software and hardware implementation and support for desktops, servers, and network appliances.
  • Implementation and support of mobile and web connectivity systems such as Blackberry Express/Enterprise Servers, Direct Push, and Outlook Anywhere.
  • Content filtering systems including WebSense and Barracuda in addition to most universal firewall/content filtering/IPS systems.
  • Expertise in stopping and preventing incidental spam abuse and virus-related black-listings.
  • Implementation of software and hardware systems that track and/or restrict internet activity.